Canada Border Services Agency Scam

Canada Border Services Agency Scam


Protect yourself against fraud and scams. There are many sophisticated frauds and scams in Canada, and new ones pop up daily. Canada Border Services Agency warns the public that some frauds and scams attempt to imitate federal government services to gain access to personal and financial information. Awareness is an important part of crime prevention. Protecting Alberta’s rural communities is a collective responsibility. Together, with local RCMP detachments, we create strong awareness and a presence of the law to help reduce crime.

Individuals posing as Canada Border Servies Agency officials are using email, text messages, and telephone calls to fraudulently access your personal information and request payments. Telephone calls may display numbers and employee names that appear to be from the CBSA. Emails may contain CBSA logos, email addresses, or employee names and titles to mislead the readers. Be on alert if someone is claiming to be a CBSA employee and contacts you to request personal information. They may encourage you to give them a Social Insurance Number, credit card number, bank account number, or passport number or even demand money.

The Canda Border Services Agency never initiates a request for your SIN and credit card number by telephone, text, or email.
If you receive a telephone call or an email asking for this information or requesting money, it is a scam.

In some cases, these scams use false CBSA identifiers such as:

  • telephone display numbers and CBSA employee names
  • CBSA logos on websites or in emails
  • CBSA email addresses, employee names, and titles

Website scams are also possible, ignore fraudulent webpages and apps posing as ArriveCAN, Electronic Travel Authorization (eTA), and asking for money. ArriveCAN is free and secure and is the official Government of Canada platform to provide your information when entering Canada.

Awareness is an important part of crime prevention. If you have been a victim of a scam, fraud, or cybercrime, please contact your local police. To learn more about attempts to imitate government services and how to recognize suspicious requests, please visit the websites below. For more information about scams and fraud check out or Canada Anti-Fraud Centre at

Friendly Reminders

Report crime online!

The RCMP are encouraging all Albertans to report eligible crimes online (select property crimes under $5,000). Reporting less serious crimes online helps emergency dispatch and frontline members focus their time on high-priority calls. It provides a convenient way to share photos to the RCMP as well. These reports assist in crime analysis, aid in establishing trends and patterns, and ultimately leads investigators to the chronic offenders. It also assists in making decisions about how and where to deploy resources. Crimes reported online will be taken just as seriously as crime reported in any other way.  

Help reduce crime, report online! #ReportSmart

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October 13, 2021