A Trusted Contact Person: Enhancing Your Financial Protection as You Age

A Trusted Contact Person

For those investing with a financial institution or firm, you can now provide your registered advisor with a contact person you trust. This person can play an important role in protecting your financial assets in certain circumstances.

As of December 31, 2021, advisors must take reasonable steps to obtain the name of someone you would like to have as your Trusted Contact Person (TCP), should they suspect you are experiencing financial exploitation or diminished mental capacity.

What is a Trusted Contact Person?

As we age, we may experience a decline in our health and cognitive abilities. In these circumstances, you may become more reliant on others to make financial decisions, potentially exposing you to financial abuse and fraud by those who do not have your best interests at heart.

To help safeguard potentially vulnerable clients from financial abuse and exploitation, the Canadian Securities Administrators, of which the Alberta Securities Commission is a member, introduced TCPs. A Trusted Contact Person is someone you can have listed on your account, informing your advisor of who you trust and who they can contact in limited circumstances. This could include:

  • If you are unable to be reached
  • If your advisor has concerns you are vulnerable and being financially exploited
  • If you are having a health issue and your advisor needs to confirm your wellbeing
  • If your advisor needs confirmation of your legal representative

For example, your advisor may contact your TCP when they cannot reach you because you have taken an extended vacation and forgot to inform them. Or, in more sensitive situations, your advisor may contact your TCP to ensure the validity of a request that they believe is out of character.

What can and can’t my Trusted Contact Person do?

A TCP’s sole purpose is to help safeguard your financial assets by being an additional resource to help your advisor make decisions that best protect your account. Your TCP:

  • Cannot authorize transactions on your behalf
  • Cannot make decisions on your behalf
  • Will not be given access to your detailed account information

Who should be your Trusted Contact Person?

A Trusted Contact Person should be a mature family member or friend who you trust. You should also feel comfortable that they can handle difficult conversations about your personal situation if they arise. Consider choosing someone you know who will protect your interests, is familiar with your support network, and is not typically involved in your financial decisions. You should also ensure the person you select agrees to take on the role and is comfortable talking to your advisor.

The Alberta Securities Commission (ASC) wants to remind older Albertans to work with your advisor to put a TCP in place. In a recent study conducted by the ASC, nearly 60% of Albertans aged 65 and over were approached with what they felt was a possibly fraudulent investment. While naming a TCP on your account is optional and not a legal process, it can provide you valuable peace of mind knowing that your advisor has someone you trust to help safeguard your financial assets now and in the future. To learn more about assigning a TCP to your accounts, please visit CheckFirst.ca/Seniors or speak to your advisor.



October 04, 2022